Osbisy Help Centre
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How to Turn On Holiday mode
With Holiday or Vacation mode, you can take a break from managing your Osbisy shop without worrying. To turn on Holiday / Vacation Mode:
- 1. Login to Osbisy.com, click the Your Account, then click Go to Vendor Dashboard.Â
- 2. Click Settings.Â
- 3. Scroll down, select Go to Vacation to turn on.Â
- 4. Fill in a temporary shop announcement and message auto reply.
- 5. Click Update Settings.
Holiday/Vacation Mode lets you put your shop on hold for a period of time, and is helpful if:
- You’re temporarily unable to run your shop.
- An emergency keeps you from being able to manage your shop.
- You’re travelling or sick.
- You need a quick break to catch up on current orders.
You can set an auto-reply that will be sent in response to any messages you receive while on holidays.
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While your shop is on Holiday / Vacation Mode
Your shop
- A notice will appear at the top of your shop page saying that you’re taking a short break. The Add to basket button will be greyed out.
- Your shop will still appear if someone searches for your exact shop name, but will not appear as an auto-suggestion in Search or other shopping tools.
- Your items won’t appear in Search.
- Other Osbisy members who visit your shop can sign up to be notified by email of your return.
- You’ll have access to your orders, cases, and Messages.
- You can issue refunds and cancel orders.
When your shop is in Holiday / Vacation Mode, you still need to uphold your commitments as a seller to your buyers. Fulfilling sold orders or participating in any open cases will still be required.
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Your listings
- You can make edits to current listings the same as you would when your shop is not on holiday.
- You can list new items and save them as drafts. You won’t be charged a listing fee until the listing is actually published once you return from your holidays.
- If you have auto-renew turned on for listings in your shop, these listings set to auto-renew will continue to be charged a renewal fee when they expire.
Osbisy SubscriptionÂ
- If you have an Osbisy subscription, Holiday / Vacation Mode does not impact your Osbisy subscription billing. Your subscription fees will continue.
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How to turn off Holiday / Vacation Mode
- 1. Login to Osbisy.com, click the Your Account, then click Go to Vendor Dashboard.Â
- 2. Click Settings.Â
- 3. Scroll down, unselect Go to Vacation to turn off.Â
- 4. Click Update Settings.
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