Sellers are responsible for dispatching their sold items to buyers. If you're using a delivery or fulfilment service, please keep in mind that you are ultimately responsible for making sure that your buyers receive their orders.

By selling on Osbisy, you agree to:

A. Provide an accurate "dispatches from" address.
B. Specify your postage costs and processing times in your listings.
C. Dispatch items promptly after they are sold. Prompt delivery means that you dispatch each item within 30 days of purchase, unless you specify otherwise in your processing time or agree to a different delivery period with the buyer through Messages. Before you update your processing time for a specific order, you must first obtain your buyer’s consent.
D. Comply with all local and international delivery and customs regulations. We know that delivery and customs regulations can be tough to read.
E. Dispatch to the address listed on the Osbisy receipt.
F. Mark the order as dispatched when you dispatch it, When you mark an order as dispatched, the buyer will receive a notification.
G. Charge an appropriate amount for postage. UK, US and Canadian sellers can use calculated postage to have postaged costs calculated automatically.

By entering tracking information or delivery confirmation on Osbisy, you're giving us permission to collect and share this data received from your chosen delivery carrier with the buyer.

In the unlikely event an order does not arrive, be prepared to provide valid proof of dispatch. Valid proof of dispatch must show that the item actually was dispatched and that it was sent to the address provided on Osbisy. If a buyer does not receive their order, they may file a case against your shop. Please see this Help article to learn more about Osbisy's case system.

Sellers in the United Kingdom (UK), United States, Canada and Australia who accept Osbisy Payments or PayPal as a payment method are able to use Osbisy Postage Labels.

By using Osbisy Postage Labels, you agree that:

A. All postage labels will only be used to ship corresponding Osbisy orders.
B. Postage labels may not be transferred or sold to a third party.
C. You are fully responsible for the contents of any parcels you dispatch using Osbisy Postage Labels. In addition to Osbisy’s policies, you agree to comply with the terms and conditions and any other policies or rules imposed by the carrier you use to dispatch your items.
D. Osbisy is not responsible for any issues you may encounter while items you ship using Osbisy Postage Labels are in transit. That means that if an item is lost, damaged, or arrives later than expected, you will have no recourse against Osbisy. Please review the carrier’s terms and conditions for more information on how they handle parcels that are lost, damaged, or delayed.
E. Osbisy reserves the right to remove your access to Osbisy Postage Labels at any time and for any reason.

Royal Mail Labels

UK sellers can purchase Royal Mail postage on Osbisy to fulfil their orders. By using Royal Mail postage, you agree to comply with the Royal Mail Osbisy Programme rules including Royal Mail Restricted and Prohibited Goods, and the UK Government Webpage on “Shipping Dangerous Goods”.

UK sellers acknowledge and agree that any Royal Mail Trademarks © and Trademarks of Royal Mail Group Ltd displayed on Osbisy.com or in any Osbisy communication may not be copied or reproduced in any way, without the further written permission of Royal Mail.

UK sellers may request a refund for Royal Mail postage within 14 days of creating a label, as long as the label has not been used to dispatch a package. Royal Mail reviews refund requests, and Osbisy will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a Royal Mail postage label, please take a look at this Help article. For more information on how to file a claim for a lost or damaged package with Royal Mail, please take a look at this Help article.

USPS Labels

US sellers can purchase USPS postage on Osbisy to fulfil their orders. By using USPS postage, you agree to comply with the USPS rules.

Sellers may request a refund for USPS postage within 10 days of creating a label, as long as the label has not been used to dispatch a package. USPS reviews refund requests, and Osbisy will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a USPS postage label, please take a look at this Help article.

FedEx Labels

US sellers can purchase FedEx postage labels on Osbisy to fulfill their orders. By using FedEx postage labels, you agree to comply with the FedEx Service Guide.

Sellers may request a refund for FedEx postage labels within 10 days of creating a label, as long as the label has not been used to dispatch a package. Osbisy processes refund requests, and we will notify sellers after their request has been approved or denied. For more information on how to cancel and request a refund for a FedEx postage label, please check out this Help article.

Canada Post Labels

By using Canada Post postage labels, you agree to comply with Canada Post rules.

Sellers may request a refund for Canada Post postage labels within 15 days of creating a label, as long as the label has not been used to dispatch a package. Canada Post reviews refund requests, and Osbisy will notify sellers after a request has been approved or denied. For more information on how to cancel and request a refund for a Canada Post postage label, please take a look at this Help article.

Australia Post Labels

By using Australia postage labels, you agree to comply with the applicable Australia Post's Terms & Conditions.

Sellers may request a refund for Australia Post postage labels within 14 days of creating a label, as long as the label has not been used to dispatch a package. Australia Post reviews refund requests, and Osbisy will notify sellers after a request has been approved or denied. For more information on how to cancel and request a refund for a Australia Post postage label, please take a look at this Help article. For more information on how to file a claim for a lost or damaged package with Australia Post, please take a look at this Help article.

Global Postal Delivery

US sellers can purchase Global Postal Delivery postage on Osbisy to fulfil international orders (“Global Postal Delivery Postage”). Global Postal Delivery Postage is fulfilled by Asendia through one of their national postal partners. By using Global Postal Delivery Postage, you agree to comply with the applicable Asendia Terms & Conditions, which will depend on the destination of your package. To learn more about delivery with Global Postal please take a look at this Help Article.

For qualifying orders, Sellers may request a refund for a Global Postal Delivery Postage within 10 days of creating a label, as long as the label has not been used to dispatch a package. Carrier will reviews refund requests, and Osbisy will notify sellers once a request is approved or denied. For more information on how to cancel and request a refund for a Global Postal Delivery Postage postage label, please take a look at this Help article.

UK. Sellers who accept returns from buyers and dispatch packages using Royal Mail, can purchase a Royal Mail return postage label on Osbisy. Return postage labels are available for packages purchased by UK. buyers who made the purchase as a registered Osbisy user. 

When you use Osbisy Postage Labels, you can purchase parcel insurance to protect your packages. Parcel compensation is available through Royal Mail for postage labels purchased from Royal Mail. Insurance is available through Shipsurance for USPS and FedEx postage labels and through Canada Post for postage labels purchased from Canada Post. 

Royal Mail Compensation

All Royal Mail delivery services offer inclusive compensation at different levels. When selecting the Royal Mail service, make sure you check the compensation level is right for the value of the item you are sending. Compensation claims for packages sent using Royal Mail labels are handled exclusively by Royal Mail.

Canada Post Insurance

You may purchase parcel insurance from Canada Post for packages that are dispatched using Canada Post Postage labels. Insurance claims for packages sent using Canada Post labels are handled exclusively by Canada Post.

If you purchased parcel insurance from Canada Post and need to file a claim, please check out this Help article.

Shipsurance Insurance

You may purchase parcel insurance from Shipsurance Insurance Services, Inc. for packages that are dispatched using USPS, FedEx, or Global Postal postage labels. If you choose to purchase insurance from Shipsurance, you agree to the Shipsurance Coverage Rules.

If you purchased parcel insurance from Shipsurance for a USPS postage label and need to file a claim, please check out this Help article. To file a Shipsurance claim for a FedEx postage label, please have a look at this Help article. To file a Shipsurance claim for a Global Postal Shipping postage label, please have a look at this Help article.

Australia Post Insurance

You may purchase parcel insurance from Australia Post for packages that are dispatched using Australia Post postage labels. Insurance claims for packages sent using Australia Post labels are handled exclusively by Australia Post.

If you purchased parcel compensation from Australia Post and need to file a claim, please check out this Help article.

The cost of a postage label will depend on the origin, destination, weight, mail class, package type, and dimensions of the package. If you add signature confirmation, insurance, or Royal Mail parcel compensation, fees will be added to the total cost of the label at the point of purchase. All fees for USPS, FedEx, Canada Post, Royal Mail, Australia Post and Global Postal postage labels, and Shipsurance, Canada Post parcel insurance, Royal Mail parcel compensation, and Australia Post parcel insurance will appear separately on your payment account and will specify the name of the service provider and the postage label number.

If you purchase Royal Mail postage labels, the cost of each postage label, taxes, and parcel compensation will appear separately on your payment account. When you purchase a Royal Mail label, the fees will appear in British Pounds (GBP). All final label charges will be listed on your payment account in GBP.

If you purchase Canada Post postage labels, the cost of each postage label, taxes, and parcel insurance will appear separately on your payment account. When you purchase a Canada Post label, the fees will appear in Canadian Dollars (CAD) and US Dollars (USD) in the total cost summary. All final label charges will be listed on your payment account in CAD.

If you purchase Australia Post postage labels, the cost of each postage label, taxes, and parcel insurance will appear separately on your payment account. When you purchase a Australia Post label, the fees will appear in Australian Dollars (AUD). All final label charges will be listed on your payment account in AUD.

Please see the Fees and Payments Policy for additional information.