If you’re unsatisfied with an order, you may be able to return or exchange your order depending on the shop’s policies. To request a return, return label, or exchange, contact the shop:

1. 1. Login in to Osbisy.com.
2. 2. Click You.
3. 3. Click Orders.
4. 4. Click Vendors.
5. 5. Click Contact The Shop next to the order you’re interested in. 
6. 6. Let the seller know that you’d like to return or exchange an item.

Sellers aren’t required to accept a return or exchange unless stated in their shop policies. If the seller is willing to accept this return, be sure to settle on these details through Osbisy Messages before returning the item:

1. Where you should send it
2. The time frame in which they wish to receive it
3. Who will be responsible for the cost of return postage, if not written in the shop’s policies