How to cancel an order

First, check that your transaction meets the requirements in Osbisy’s cancellation policy.

If you’re unable to complete a transaction, we recommend that you notify the buyer over Osbisy Messages before canceling the transaction. 

When you cancel the transaction, the buyer will receive a full refund for their order.

Once you cancel, it will take effect immediately. The buyer may leave a review up to 48 hours after the cancellation.

To cancel an order:

1. 1. Login to Osbisy.com, click the Your Account, then click Go to Vendor Dashboard. 
2. 2. Click Orders.
3. 3. Access the Cancel an order page, which can be done in two ways:
   • Desktop only: Click the three-dot icon next to the order you want to cancel. Then, click Cancel.
   • Desktop and mobile web: In the Order Detail overlay, click More actions. Then, click Cancel. 
4. Select a reason for the cancellation from the dropdown. You’ll then be able to see the refund amount due to the buyer. 
5. In the text box below the buyer’s refund total, you can write an optional message to your buyer.
6. Click Cancel order.

If the buyer paid through Osbisy Payments, then you’re done! However, if the buyer paid through another method, like PayPal, you’ll need to refund them through that payment method.

Osbisy automatically credits you for the related listing and transaction fees. You won’t accrue any additional fees for canceling. Once the order is canceled, that transaction will be removed from the sales count on your shop homepage. 

Canceled orders appear in Orders under the Complete tab.

Canceling a sold-out item doesn’t put the item back in your shop, but you can quickly renew it.