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How to Offer a Free Delivery Guarantee

Added postage costs can get in the way of buyers making a purchase. To better meet UK buyers’ expectations when it comes to postage price, you can set up a free delivery guarantee for your shop. A free delivery guarantee lets shoppers in the UK know that they won’t pay added postage costs on orders totalling 45 GBP or over that are delivered within or to the UK. 

How to set up a free delivery guarantee for your shop

To set up a free delivery guarantee in your shop:

  1. 1. On Osbisy.com, click the Your Account icon, then click Vendor Dashboard.
  2. 2. Click Settings.
  3. 3. Click Shipping.
  4. 4. Choose your region under Zone name you’d like to offer Free Delivery.  And then Hover over to select Edit.
  5. 5. Click Add Shipping Method, select Free Shipping, clickAdd Shipping Method to save.
  6. 6. Hove over Free Shipping, select Edit to set up with a minimum order amount to qualify  such as £45.00 or above or without set £0.
  7. 7. When you are done, click Save Settings

Have questions about setting up a free delivery guarantee?

Click one of these questions to learn the answer:

No, setting up a free delivery guarantee for your shop is not required.

Items that are delivered for free and shops that have a free delivery guarantee  will get priority placement in UK searches to help UK shoppers to find more items that are delivered for free within the UK.

Any item you set up according the region and the minimum amount you set or more will be qualified for the free delivery guarantee.

No, if a buyer chooses to purchase a delivery upgrade, they will be charged for the upgraded delivery service.

If you set up a free delivery guarantee for buyers, you can run a conditional free delivery sale. However, this sale won’t show for buyers, who instead will see the free delivery guarantee.

If you want to run a conditional free delivery sale that works for buyers, you can turn off your free delivery guarantee while you run the sale.

Yes, you can turn off the free delivery guarantee for your shop. If you adjusted your items to recover postage costs, turning off your free delivery guarantee won’t undo those changes. If you want to make adjustments to your item prices after you turn off your free delivery guarantee, you can do so in your listings manager.

If you turn off the guarantee, keep in mind that: 

  • Your buyers won’t get free delivery on orders 45  and up 
  •  Buyers will be charged for the postage prices listed in your delivery settings
  • Items that don’t deliver for free won’t get priority placement in UK search results
  • You could decrease your sales and average order value (remember, buyers are 20% more likely to complete a purchase when free delivery is offered).

 

If you’d still like to turn off your free delivery guarantee:

  1. 1. On Osbisy.com, click the Your Account icon, then click Vendor Dashboard.
  2. 2. Click Settings.
  3. 3. Click Shipping.
  4. 4. Choose your region under Zone name you'd like to turn off a Free Delivery.  And then Hover over to select Edit.
  5. 5. Go to Add Shipping Method, Hove over Free Shipping, click Delete to turn off.
  6. 6. when you are done, click Save Changes.
  1.  
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