We encourage you to reach out to the seller directly if you experience an issue with your order. Sellers can solve most problems with orders. If you need to report a problem to Osbisy, you’ll need to create an Osbisy account and claim your order.

Learn how to claim your guest order.

Linking your guest purchase to an account

If you decide to create an account after you’ve completed your order, click the order number on your receipt. You’ll then be taken to Osbisy and prompted to register for an account. After you create an account this way, your purchase will be automatically linked to your new account.

If you already have an Osbisy account associated with the email address that you purchased with, you can still link the order to your account. Click the order number on your receipt. You’ll be prompted to sign in to Osbisy, and your guest purchase will then be linked to your Osbisy account.

If you can’t find your receipt, or if you’ve created an account and your order isn’t linked, get in touch with Osbisy Support by clicking the contact link at the bottom of this page.

Note: The account you link your guest order to must have the same email address that you used for your guest order.

What do I need an Osbisy account for?

You can purchase most items on Osbisy without an Osbisy account. There are a few exceptions to what you can do as a guest:

• Purchasing a custom item
• Leaving a review for an order
• Reporting a problem with an order
• Contacting the seller before placing an order (you can contact them after you order)